Frequently Asked Questions

What services does Dryver Provide?

At Dryver, we offer three different services:

Personal Driver ** our most popular!

Reserve a driver to take you anywhere you want to go in the comfort of your own car. The driver will call you prior to the reservation to introduce themselves and to confirm details. They will arrive, drive you anywhere you want to go, wait for you, and take you back when ready. This is a ROUNDTRIP service. You must start and end in the same location (driver needs to get back their car at the end of the evening).

** Based on an hourly rate (not including gratuity)
** Pricing varies based on the city you reserve a driver
Car Pickup aka the One-Way Service - If you've driven somewhere and need to be picked up, just use Dryver's Pickup Service to get both you AND your car home safely. Once you request a pickup, we'll dispatch two drivers to your location, one to drive you home in your vehicle and the other to pick up your driver when finished. It's a convenient and affordable way to avoid leaving your car behind and having to pick it up the next day.

** Pricing varies by city (not including gratuity)
** Based on a flat rate + mileage.
Driver Teams for Events - Making sure your event goes off without a hitch also means making sure your guests get home safely. Whether you’re hosting a corporate event, wedding, party, or anything in between - secure teams of drivers towards the end of the reservation to shuttle your guests AND their cars home. It will give you a peace of mind!

** Pricing varies by city and starts out at $200 per hour (not including gratuity)

How much does it cost?

Prices differ depending on the type of service you choose (personal driver, pickup service, or event services) and your location. To see specific rates for your city, enter your ZIP code below:

How far in advance should we place a reservation?

We always recommend the sooner the better (day, week or month in advance)! We do ask for at least a two hour notice – but if you need one sooner, let our Dryver Team try to fill the order!

We are busy – and constantly bringing on more drivers in all the cities that we operate in. With that said, sometimes we do end up selling out occasionally which is why you should place an order sooner rather than later.

What are the call center hours and when should I hear from my driver?

The Dryver team is happily waiting to take your call at 877.823.6933 or via live chat.

Monday - Thursday:
Phones Open 10am-3pm EST
Live Chat 3pm-11pm EST

Friday - Saturday:
Phones Open 10am-6pm EST
Live Chat 3pm-1am EST

Sunday:
Live Chat 10am-10pm EST

How do I best work with my Driver?

If you want to make the most of your Dryver experience, please consider the following:

When your driver reaches out to you, let them know your plans – is this for an airport run, doctor’s appointment, date night, bar hopping, errand runs, concert, wedding? The better informed, the better prepared.
Make sure they have a place to park when they arrive.
Please give your driver time to get acquainted with your vehicle and share any tips they should know!
You will be responsible for gas and parking (if needed).
Your driver is a human and not a robot. They may need to use the restroom, or they may need to eat something (depending on how long you've reserved them). Please, allow them to do so if necessary.
Please do not put our drivers in a compromising position.
Need to make an adjustment or extend the time? All good! Just give some notice.
Don’t forget to rate your driver, leave feedback and gratuity!

I would like to leave a tip and review, how do I do that?

We hope you had a fantastic experience. One the mobile app, you should be prompted at the end of your reservation to rate your driver, leave a note/testimonial and gratuity.

If you have trouble on the app, please call us at 877.823.6933 or email contact@dryver.com and please provide Order ID, name, and gratuity amount in your email.

If your service was less than great, then please let us know by calling us at 877.823.6933 or emailing our contact@dryver.com – we thrive off feedback!

Also, we get that sometimes you may not jive with your driver – we have more to choose from so if that happens, let us know and we will assign someone else.

Where does Dryver operate?

We are in 77 cities across 32 states.

What is the main difference between Dryver and other ride share companies out there?

Our whole concept is that “We drive YOUR car so you don’t have to!” – which means we only supply the driver, not the car! If you don’t have a car, you can always rent a vehicle!

What is your screening and background check?

Our driver went through several interviews, training, and a background check. While we interview each driving candidate, we always have one important question in mind: “Would I trust this person behind the wheel of my own personal vehicle?” If the answer is “no,” then we aren’t placing them behind the wheel of yours.

We conduct the most rigorous background checks in the industry for all driving candidates that includes reviewing both a Motor Vehicle Report (MVR) as well as a criminal background check.

The evaluation of background checks vary from city to city and is based on a combination of criteria specified in local laws and regulations governing rideshare drivers. Applicable laws specifying the criteria Dryver must follow when reviewing background check results vary considerably by state, so individuals might be disqualified for criminal offenses and driving history not indicated here.

Background checks are performed by Dryver’s third-party background check providers Sterling and Corporate Screening, each of which is accredited.

To provide rides, drivers must hold a valid U.S. driver’s license and have a minimum of one year of licensed driving experience in the U.S. The driver’s license must be active and free of disqualifying restrictions.

Subject to and in accordance with state and local law, some types of criminal convictions such as murder, sexual assault, and terrorism-related offenses will result in disqualification if they occurred at any time in their lifetime.

Convictions at any time in the driver’s lifetime for violent crimes, sexual offenses, and registered sex offender status, among other types of criminal records are also disqualifying. Pending charges for those categories of crimes are also disqualifying, unless and until such charges are resolved in their favor.

We have a unique need…

We will try to work with you to the best of our and the driver’s ability! We have clients that need us for the following “unique” needs and we are happy to match you with the right driver and try to work within your budget.

Need a driver for long term (weeks, months, ongoing)?
This is what our drivers would like ideally! We can find you a consistent driver and a back up!

Need a daily driver for a commute?
We can try to find a driver that lives close to you to take you daily!

Have an overtrip planned?
No problem, usually we charge for 13 hours a day (no matter how long they actually drive for). The driver also receives a meal stipend + hotel accommodation.

Need to go long distance?
We can help! All you need to do is arrange for the driver to get back via flight, one-way rental, bus, train, etc. If the long distance requires an overnight, please refer to the above.

What is your Cancellation Policy?

For the Personal Driver and Pick Up Service: We have a four-hour cancellation policy. If you have a driver assigned, and cancel within 4 hours of your reservation, then you will be charged the two-hour minimum. To cancel or revise a request, you must call us at 877-823-6933 or send us an email at contact@dryver.com.

For the Peace of Mind Plan: If you have a driver assigned, and cancel within 4 hours of your reservation or do not respond in a timely manner when the drivers arrive, then you will be charged the two-hour minimum. To cancel or revise a request, you must call us at 877-823-6933 or send us an email at contact@dryver.com.

How does Insurance work?

At all times that you are using Dryver’s Services, you must have insurance against any and all liability that may arise out of you permitting the Driver to utilize your vehicle to provide services to you or someone else (“Customer’s Insurance”). The Customer’s Insurance must have limits at least equal to the minimum coverage required by the State in which the services are to be provided by the Driver. To the extent permitted by law, the Customer’s Insurance, including any excess coverage that the Customer may have, will at all times be the primary insurance to cover any accidents involving the Driver, the Customer or the vehicle during either Drive Time or Wait Time, regardless of whether or not the Driver is at fault for the accident. Although Dryver and the Driver may also have insurance, to the extent permitted by law, Customer may not rely on those policies for any purpose (regardless of the language in the various insurance policies). Customer will be liable for any damages that are not covered by Customer’s Insurance.

You must provide your Driver with proof of Customer Insurance prior to each time you utilize the Driver’s services. If you are asking the Driver to operate a vehicle you do not own, you must have insurance covering the potential liability to the vehicle, any individuals in the vehicle, or any third party that may be involved in an incident. If necessary, you should purchase coverage from the rental car company if the car is a rental. If the insurance purchased from the rental car company does not cover the extent of the liability, you will be responsible for any excess liability.

We recommend that you check with your personal insurance to make sure that you have permissible use – which covers drivers driving your vehicle

What are your Dryver Terms and Agreements for Clients?

You can check our terms and agreements here

How do I cancel my account with Dryver?

Please call at 877-823-6933 during business hours or send an email to contact@dryver.com.